How to Access Confidencial Documents for First Time Recipients
Last updated
Last updated
💡 These instructions are for a first time receiver of a secure doc send. It will explain the different options recipients might have available to them for accessing documents shared.
You have received documents sent to you with Confidencial’s secure document send tools. What are the options available to you for accessing?
Depending on the sensitivity of the file(s), the sender has chosen to provide you with one of multiple options to access them including:
*NOTE: You may not see all these options available to you. Access level is set by the sender.
The view options will open an browser viewer for you be able to review the documents.
To enter full screen click the Page Icon > Enter Full Screen
You will need to use the Confidencial web-viewer to decrypt your files.
Drag and drop your downloaded encrypted file into the encrypted tools section. Or clock Choose Files and select the file you would like to decrypt.
*Note: Current web-viewing supported document types are PDF and MS suite documents only
Files will download with no access restrictions and open in any preferred application.
I did not get my OTP code?
Please check your spam filter or check with your IT admin as it might have been block by your organizations’ spam filtering system.
My OTP code is not working?
Please make sure you have the most recent code. Wait a few minutes and make sure to open the most recent email on the OTP email thread as you might have multiple codes if you clicked the “send me a code” button more then once.
The file that was shared with me is not in a supported format for the View option?
Currently supported View files type for web-viewing are PDF, Word and Excel. For other files formats please download encrypted and use the Confidencial tools “web app” to decrypt.
I have downloaded an encrypted MS Office file and would like to open it directly using the Microsoft application. Is this possible?
Yes. You can decrypt Word and Excel files directly in Microsoft Office desktop applications by using the Free Confidencial Microsoft add-in found on the app store. Search for Confidencial in the Office Add-ins Store and select add to install.
